Maritime Single Window (MSW)

Webb Fontaine's Maritime Single Window (MSW) brings regulatory declarations, vessel clearance, berth planning, marine services and port call management together in one digital platform, from arrival notice to departure.

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What is a Maritime Single Window (MSW) and how does it work?

Maritime Single Window in a nutshell

What is a Maritime Single Window?

A Maritime Single Window (MSW) is a single, centralised digital platform used to collect and exchange information between ships and public authorities when ships call at ports. By enabling information to be submitted electronically through a single entry point, it streamlines procedures relating to the arrival, stay and departure of ships and enhances the efficiency of maritime transport.

Is MSW a requirement?

Since 1 January 2024, all IMO Member States have been required to use Maritime Single Windows for the electronic exchange of information in ports. The requirement was introduced through amendments to the Annex of the Convention on Facilitation of International Maritime Traffic (FAL Convention), which mandate the use of single window systems for ship clearance processes.

Public authorities must establish, maintain and use these systems, and coordinate the electronic transmission of data so that information is submitted only once and reused to the maximum extent possible.

Why do ports need a Maritime Single Window?

When a vessel calls at a port, its agent in the country must send many declarations known as the FAL Forms: the general declaration, cargo, crew and passenger lists, vessel's stores, dangerous goods, health, security, waste and more.

A port call involves many stakeholders: the shipping agent, customs, immigration, port health, port security, the harbourmaster, the terminal, the pilots, the tug crews, the mooring teams, the port's finance department and others. Today each works in its own way: paper, telephone, e-mail, separate systems, sometimes no system at all. The same information is typed several times, nobody has the full picture, and vessel operations lack exact visibility for everyone involved.

One channel, submitted once

The IMO requirement is the starting point: one electronic channel where the agent submits every declaration for the vessel's arrival, stay and departure once, and each authority receives the part it needs.

What Webb Fontaine's Maritime Single Window (MSW) offers

From the arrival notice to the vessel's departure

Webb Fontaine's Maritime Single Window (MSW) helps port stakeholders coordinate each stage of a vessel's call, identify pending actions and maintain visibility into the progress of port operations by connecting regulatory approvals with operational activities.

Stage 01 of 06

Before arrival

  • Arrival notice and the eleven IMO declarations
  • Review by each authority, which sees only what concerns it
  • Final approval and clearance from the port authority
Stage 02 of 06

Berth allocation

  • The daily berth conference, with berthing requests and a proposed allocation
  • Berth allowance conference
  • Decisions and a published report
Stage 03 of 06

Arrival and movements

  • Anchorage assignment
  • Berthing, shifting and departure movements requested by the agent, planned by the harbourmaster and carried out by the pilots, tug crews and mooring teams
  • A live map of where each vessel is
Stage 04 of 06

Stay in port

  • Service requests such as fresh water, bunkering and waste reception
  • Permit requests for hot work, diving and repairs
  • Start and end of cargo operations, with delays recorded with their causes
  • A live view of operations
Stage 05 of 06

Port call charges

  • One invoice per issuer, including port dues and marine services
  • Certified e-invoicing
  • Possibility to proceed with payment and/or deferral based on port appreciation
Stage 06 of 06

Departure

  • Exit request with supporting documents, and conditions checked
  • Electronically signed port clearance
  • Departure movements and departure confirmation

Throughout the call Every action recorded with the person's name and the time; the next action and who must take it, always visible; each organisation sees only what concerns it.

Connecting stakeholders across the port ecosystem

Each organisation sees only what concerns it

A successful port call requires coordination between maritime authorities, shipping agents, terminal operators and marine service providers. Webb Fontaine's Maritime Single Window (MSW) connects these stakeholders through a shared digital environment, with role-based access to the information, requests and workflows relevant to each organisation.

From submitting declarations and reviewing approvals to planning vessel movements and coordinating marine services, each stakeholder can manage their responsibilities and follow the progress of the port call.

  • Ship agent

    Announces the call, files the declarations, requests movements, services, permits and exit, pays invoices.

  • Terminal operator

    Confirms berth windows, reviews dangerous goods, records the start and end of cargo operations, records delays, invoices berth occupancy.

  • Customs

    Reviews the cargo, ship's stores and crew effects declarations.

  • Port security officer

    Reviews security information and stowaway declarations; first reviewer of permits.

  • Harbourmaster

    Gives final approval, assigns the anchorage, plans and approves ship movements, decides on permits and services, issues port clearance.

  • Port finance

    Issues the call invoice and can defer its payment.

  • Port operations department

    Chairs the daily berth conference and publishes its report.

  • Pilot station, tug crews, mooring teams

    Receive the jobs created by each approved movement, accept them, record when they start and finish. Their completion moves the call forward.

  • Port health and immigration

    Receive their declarations. Until they are connected, the system approves automatically and notifies them.

Features of Webb Fontaine's Maritime Single Window (MSW)

The essential stages of a port call, in one connected environment

From digital declarations and regulatory approvals to berth planning, marine services and departure clearance, Webb Fontaine's Maritime Single Window (MSW) brings the essential stages of a port call into one connected environment.

Explore the platform's capabilities and how they support coordination between maritime authorities, shipping agents, terminal operators and other port stakeholders.

Feature 01

Arrival notice

Find the vessel by name and open the call with checked, pre-filled details.

  • Find the vessel by its name. Typing a few letters shows matching ships from the registry; choosing one fills in the IMO number, call sign, flag, type and tonnage.
  • Automatic checks on the IMO number and required fields.
  • Drafts stay private: only the agent sees the notice until it is submitted.
Feature 02

Declarations based on IMO standard forms

Eleven IMO forms, filled in once and reviewed by each authority.

Every declaration follows its official IMO layout. Ship and voyage details are filled in from the port call, so the agent never types them twice.

DeclarationStandardGenerally reviewed by
General declarationIMO FAL Form 1Harbourmaster
Cargo declarationIMO FAL Form 2Customs
Ship's storesIMO FAL Form 3Customs
Crew effectsIMO FAL Form 4Customs
Crew listIMO FAL Form 5Immigration
Passenger listIMO FAL Form 6Immigration
Dangerous goods manifestIMO FAL Form 7Terminal, harbourmaster
Health declarationInternational Health RegulationsPort health
Security informationIMO standard data set (MSC.1/Circ.1305)Port security, harbourmaster
Waste delivery notificationIMO standard format (MEPC.1/Circ.834)Harbourmaster
Stowaway detailsIMO FAL 42/17 Annex 1Port security, harbourmaster
  • The crew list is carried over from the previous call; the agent changes only what is different.
  • Agents can upload a completed template instead of filling a form, or declare "nothing to declare" where it applies.
  • Each authority sees only the declarations addressed to it, opens them in a review window, and approves, rejects or asks for a correction, with a reason.
  • The harbourmaster decides last, once every other authority has approved. One rejection stops the chain and returns the file to the agent.
  • Every action is recorded: creation, changes, submission and each decision, with the person's name, the date and time, and any comment.
Feature 03

Following the port call

Four stages, around twelve milestones and a clear next step for every user.

  • Four stages (pre-arrival formalities, arrival, operations and departure) and around twelve milestones, from the arrival notice to anchor raised and departure, each with its date and time.
  • "Your next step" tells each user what to do now, and "Next actions" shows the agent which organisation must act and since when.
  • A simple dashboard per user with three figures and a to-do list.
Feature 04

Services and permits

Request water, bunkering and waste reception; approve hot work and repairs.

  • Services: berth window, fresh water, bunkering and waste reception. Each is requested, confirmed after review, and recorded as done. Pilotage, towage and mooring come with each movement.
  • Permits: hot work, diving and hull cleaning, and repairs that immobilise the engines, with the usual safety fields. Port security reviews first, then the harbourmaster decides.
Feature 05

Vessel movements and marine teams

Anchorage, berthing, shifting and departure, with automatic jobs for marine teams.

Ports treat everything that moves the ship as one package. The system manages four kinds of movement.

MovementHow it works
Arrival at anchorageAt final approval the harbourmaster assigns an anchorage zone by ship type (general, container ships, tankers). The harbourmaster records when the ship drops anchor; the system keeps the zone, the time anchored and the time the anchor is raised.
BerthingRequested by the agent (or planned directly by the berth conference), then planned and approved by the harbourmaster with the berth, the time and the number of tugs, suggested from the ship's size.
ShiftingMoving from one berth to another, or back to an anchorage zone. Requested and approved the same way.
DepartureRequested by the agent. It can be planned in advance, but the marine teams cannot start until port clearance is issued.
  • Background actions. Each approved movement automatically creates the jobs for the pilot station, the tug crews and the mooring team.
  • Marine teamwork queues. Each team sees its jobs, accepts them (naming the pilot or the tugs used), records the real start time (pilot on board, tugs made fast, first line ashore) and the end (pilot disembarked, tugs released, all fast or all lines let go).
  • Automatic status changes. When the three jobs of a berthing are done, the ship is recorded as berthed and cargo operations can start. When the three jobs of a departure are done, the ship is recorded as having left the berth and sailed, and the next port is notified.
  • Billing. Pilotage, towage (per tug) and mooring for each movement are added to the port invoice.
Feature 06

Port map

Every ship, berth and anchorage on one map open to all stakeholders.

  • A map of the port and its approaches, open to every stakeholder: coastline, breakwaters, berths, anchorage zones, channel and fairway buoy, with latitude and longitude.
  • Each ship is shown where it is now: expected, at anchor, moving along the channel during a movement, or alongside at its berth, with its coordinates.
  • Filters by situation, a list of ships, and a detail card with the next planned movement. The map refreshes every minute. In the prototype, positions are simulated from the movements; live positions from ship tracking (AIS) are planned.
Feature 07

Daily berth conference

Propose, contest and decide berth allocations live, then publish the report.

The berth conference is the daily meeting where the port and its users agree which vessel goes to which berth, and when. The system runs it live.

  • Preparation: agents confirm their berthing requests (cargo, size, draught, expected duration, priority). The system proposes an allocation based on priority cargo, waiting time and berth compatibility.
  • Session: invited organisations join; attendance is recorded. Everyone sees the day's plan by berth. Agents and terminals can contest an allocation with a reason and an alternative. The port operations department decides on each point.
  • Report: a numbered, printable report is published to all, listing allocations, postponements, departures, objections and decisions, and who was present or absent. Berths are applied to each call, and the berthing movements are planned automatically, with their marine jobs. Later changes become dated amendments.
Feature 08

Live operations and delays

See vessels about to start, working and finished, and record delay causes.

  • A live view, open to every stakeholder, of vessels about to start, working, and finished. It can be shown as a list or as a timeline by berth.
  • The terminal and the harbourmaster record delays with their cause (weather, equipment, waiting for cargo, and so on), who they are attributable to, and how long they lasted.
Feature 09

Invoicing and payment

One certified invoice per issuer, with payment deferral when needed.

  • One invoice per issuer. Each organisation sees only what it bills; the agent sees all invoices for the call.
  • Certified invoices and payment by mobile money, bank transfer or any other method.
  • The port can defer payment so the vessel can sail; the agent pays later.
Feature 10

Departure

Four conditions checked on one screen, then electronically signed port clearance.

  • The agent sends an exit request with supporting documents, such as customs and immigration clearances, the port dues receipt or the waste delivery receipt.
  • The harbourmaster checks four conditions on one screen: operations ended, invoice paid or deferred, no permit open, and the request received. The harbourmaster then issues an electronically signed port clearance.
  • The agent then requests the departure movement; once the marine teams complete it, departure from the berth and final departure are recorded and the next port is notified.

Maritime Single Window vs. Port Community System: what's the difference?

Complementary systems, different jobs

The key difference between a Maritime Single Window (MSW) and a Port Community System (PCS) lies in their primary purpose. An MSW focuses on regulatory reporting and vessel clearance, while a PCS facilitates the exchange of operational and commercial information between port and logistics stakeholders.

Although their functions differ, the two systems can work together to connect regulatory requirements with wider port community operations.

FeatureMaritime Single Window (MSW)Port Community System (PCS)
Primary focusRegulatory complianceOperational logistics
Core mandateStreamlining mandatory ship-to-shore reporting (customs, immigration, health).Managing cargo movement, B2B logistics and supply chain efficiency.
Primary usersShip masters, agents and public authorities (harbourmasters, Port State Control).Terminal operators, freight forwarders, carriers and logistics providers.
IMO statusMandatory for all Member States as of 1 January 2024.Recommended as a complementary instrument to drive efficiency.

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Discover how Webb Fontaine's Maritime Single Window (MSW) can support regulatory reporting, stakeholder coordination and port call management through one digital platform.

Frequently asked questions

Find answers on the IMO requirement, how MSW differs from PCS and what the platform covers

Is MSW the same thing as PCS?

No. A Maritime Single Window primarily focuses on regulatory reporting and clearance procedures for vessel arrivals, stays and departures. A Port Community System facilitates information exchange and operational coordination between port and logistics stakeholders. The two systems can complement one another within a connected maritime ecosystem.

How do MSW and PCS work together?

Maritime Single Windows (MSW) and Port Community Systems (PCS) complement each other by connecting regulatory procedures with port and logistics operations.

While an MSW facilitates the electronic submission and processing of information required by public authorities for vessel arrival, stay and departure, a PCS enables the exchange of operational and commercial information among port and logistics stakeholders.

When integrated, these systems can exchange relevant data, reduce duplicate information submissions and improve coordination between maritime authorities, terminal operators, shipping agents and other port stakeholders. Together, they support a more connected and efficient port ecosystem.

Who uses a Maritime Single Window?

Maritime Single Windows connect multiple stakeholders involved in port calls, including shipping agents, customs, immigration, port health and security authorities, harbourmasters and port administrations. Webb Fontaine's Maritime Single Window (MSW) also supports terminal operators, port operations and finance departments, pilot stations, tug crews and mooring teams.

What is the difference between a Maritime Single Window and a Trade Single Window?

A Maritime Single Window focuses on information and procedures related to ships calling at ports, including declarations for arrival, stay and departure. A National Single Window, often called a Trade Single Window, supports the submission and processing of information required for international trade, such as import, export and transit procedures. The two serve different purposes but may exchange relevant information.

Is Maritime Single Window mandatory?

Yes. Since 1 January 2024, amendments to the IMO Convention on Facilitation of International Maritime Traffic (FAL Convention) have required public authorities to establish, maintain and use single window systems for the electronic exchange of information relating to ship arrivals, stays and departures. The amendments also require coordination so information is submitted only once and reused as much as possible.

What information can be submitted through Webb Fontaine's Maritime Single Window (MSW)?

The platform supports vessel arrival notices, IMO FAL declarations, crew and passenger information, cargo declarations, dangerous goods manifests, health and security information, waste notifications and stowaway details. It also supports operational requests relating to vessel movements, marine services, permits and departure clearance.

Can Webb Fontaine's Maritime Single Window (MSW) manage the entire port call process?

Webb Fontaine's Maritime Single Window (MSW) covers processes from the initial vessel arrival notice through berth allocation, vessel movements, marine services, port operations, invoicing and departure clearance. It provides stakeholders with visibility into the progress of port calls, outstanding actions and the organisations responsible for the next steps.

How does Webb Fontaine's Maritime Single Window (MSW) support coordination between port stakeholders?

The platform provides role-based access to relevant declarations, requests and workflows. Stakeholders can review submissions, issue approvals, coordinate vessel movements, record operational activities and track pending actions. The system records decisions and activities with timestamps, supporting traceability throughout the port call.

What should port authorities consider when implementing a Maritime Single Window?

Implementing a Maritime Single Window requires coordination between public authorities and the stakeholders involved in vessel arrival, stay and departure procedures. Key considerations include existing reporting processes, regulatory data requirements, stakeholder responsibilities, information exchange between systems and operational workflows.

Webb Fontaine can discuss these requirements with maritime and port authorities to explore how the capabilities of Webb Fontaine's Maritime Single Window (MSW) align with their specific operational needs.

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