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Webb Fontaine's Maritime Single Window (MSW) brings regulatory declarations, vessel clearance, berth planning, marine services and port call management together in one digital platform, from arrival notice to departure.
Maritime Single Window in a nutshell
A Maritime Single Window (MSW) is a single, centralised digital platform used to collect and exchange information between ships and public authorities when ships call at ports. By enabling information to be submitted electronically through a single entry point, it streamlines procedures relating to the arrival, stay and departure of ships and enhances the efficiency of maritime transport.
Since 1 January 2024, all IMO Member States have been required to use Maritime Single Windows for the electronic exchange of information in ports. The requirement was introduced through amendments to the Annex of the Convention on Facilitation of International Maritime Traffic (FAL Convention), which mandate the use of single window systems for ship clearance processes.
Public authorities must establish, maintain and use these systems, and coordinate the electronic transmission of data so that information is submitted only once and reused to the maximum extent possible.
When a vessel calls at a port, its agent in the country must send many declarations known as the FAL Forms: the general declaration, cargo, crew and passenger lists, vessel's stores, dangerous goods, health, security, waste and more.
A port call involves many stakeholders: the shipping agent, customs, immigration, port health, port security, the harbourmaster, the terminal, the pilots, the tug crews, the mooring teams, the port's finance department and others. Today each works in its own way: paper, telephone, e-mail, separate systems, sometimes no system at all. The same information is typed several times, nobody has the full picture, and vessel operations lack exact visibility for everyone involved.
The IMO requirement is the starting point: one electronic channel where the agent submits every declaration for the vessel's arrival, stay and departure once, and each authority receives the part it needs.
From the arrival notice to the vessel's departure
Webb Fontaine's Maritime Single Window (MSW) helps port stakeholders coordinate each stage of a vessel's call, identify pending actions and maintain visibility into the progress of port operations by connecting regulatory approvals with operational activities.
Throughout the call Every action recorded with the person's name and the time; the next action and who must take it, always visible; each organisation sees only what concerns it.
Each organisation sees only what concerns it
A successful port call requires coordination between maritime authorities, shipping agents, terminal operators and marine service providers. Webb Fontaine's Maritime Single Window (MSW) connects these stakeholders through a shared digital environment, with role-based access to the information, requests and workflows relevant to each organisation.
From submitting declarations and reviewing approvals to planning vessel movements and coordinating marine services, each stakeholder can manage their responsibilities and follow the progress of the port call.
Announces the call, files the declarations, requests movements, services, permits and exit, pays invoices.
Confirms berth windows, reviews dangerous goods, records the start and end of cargo operations, records delays, invoices berth occupancy.
Reviews the cargo, ship's stores and crew effects declarations.
Reviews security information and stowaway declarations; first reviewer of permits.
Gives final approval, assigns the anchorage, plans and approves ship movements, decides on permits and services, issues port clearance.
Issues the call invoice and can defer its payment.
Chairs the daily berth conference and publishes its report.
Receive the jobs created by each approved movement, accept them, record when they start and finish. Their completion moves the call forward.
Receive their declarations. Until they are connected, the system approves automatically and notifies them.
The essential stages of a port call, in one connected environment
From digital declarations and regulatory approvals to berth planning, marine services and departure clearance, Webb Fontaine's Maritime Single Window (MSW) brings the essential stages of a port call into one connected environment.
Explore the platform's capabilities and how they support coordination between maritime authorities, shipping agents, terminal operators and other port stakeholders.
Every declaration follows its official IMO layout. Ship and voyage details are filled in from the port call, so the agent never types them twice.
| Declaration | Standard | Generally reviewed by |
|---|---|---|
| General declaration | IMO FAL Form 1 | Harbourmaster |
| Cargo declaration | IMO FAL Form 2 | Customs |
| Ship's stores | IMO FAL Form 3 | Customs |
| Crew effects | IMO FAL Form 4 | Customs |
| Crew list | IMO FAL Form 5 | Immigration |
| Passenger list | IMO FAL Form 6 | Immigration |
| Dangerous goods manifest | IMO FAL Form 7 | Terminal, harbourmaster |
| Health declaration | International Health Regulations | Port health |
| Security information | IMO standard data set (MSC.1/Circ.1305) | Port security, harbourmaster |
| Waste delivery notification | IMO standard format (MEPC.1/Circ.834) | Harbourmaster |
| Stowaway details | IMO FAL 42/17 Annex 1 | Port security, harbourmaster |
Ports treat everything that moves the ship as one package. The system manages four kinds of movement.
| Movement | How it works |
|---|---|
| Arrival at anchorage | At final approval the harbourmaster assigns an anchorage zone by ship type (general, container ships, tankers). The harbourmaster records when the ship drops anchor; the system keeps the zone, the time anchored and the time the anchor is raised. |
| Berthing | Requested by the agent (or planned directly by the berth conference), then planned and approved by the harbourmaster with the berth, the time and the number of tugs, suggested from the ship's size. |
| Shifting | Moving from one berth to another, or back to an anchorage zone. Requested and approved the same way. |
| Departure | Requested by the agent. It can be planned in advance, but the marine teams cannot start until port clearance is issued. |
The berth conference is the daily meeting where the port and its users agree which vessel goes to which berth, and when. The system runs it live.
Complementary systems, different jobs
The key difference between a Maritime Single Window (MSW) and a Port Community System (PCS) lies in their primary purpose. An MSW focuses on regulatory reporting and vessel clearance, while a PCS facilitates the exchange of operational and commercial information between port and logistics stakeholders.
Although their functions differ, the two systems can work together to connect regulatory requirements with wider port community operations.
| Feature | Maritime Single Window (MSW) | Port Community System (PCS) |
|---|---|---|
| Primary focus | Regulatory compliance | Operational logistics |
| Core mandate | Streamlining mandatory ship-to-shore reporting (customs, immigration, health). | Managing cargo movement, B2B logistics and supply chain efficiency. |
| Primary users | Ship masters, agents and public authorities (harbourmasters, Port State Control). | Terminal operators, freight forwarders, carriers and logistics providers. |
| IMO status | Mandatory for all Member States as of 1 January 2024. | Recommended as a complementary instrument to drive efficiency. |
Read all of our success stories with Webb Fontaine technologies from around the world.
Discover how Webb Fontaine's Maritime Single Window (MSW) can support regulatory reporting, stakeholder coordination and port call management through one digital platform.
Find answers on the IMO requirement, how MSW differs from PCS and what the platform covers
No. A Maritime Single Window primarily focuses on regulatory reporting and clearance procedures for vessel arrivals, stays and departures. A Port Community System facilitates information exchange and operational coordination between port and logistics stakeholders. The two systems can complement one another within a connected maritime ecosystem.
Maritime Single Windows (MSW) and Port Community Systems (PCS) complement each other by connecting regulatory procedures with port and logistics operations.
While an MSW facilitates the electronic submission and processing of information required by public authorities for vessel arrival, stay and departure, a PCS enables the exchange of operational and commercial information among port and logistics stakeholders.
When integrated, these systems can exchange relevant data, reduce duplicate information submissions and improve coordination between maritime authorities, terminal operators, shipping agents and other port stakeholders. Together, they support a more connected and efficient port ecosystem.
Maritime Single Windows connect multiple stakeholders involved in port calls, including shipping agents, customs, immigration, port health and security authorities, harbourmasters and port administrations. Webb Fontaine's Maritime Single Window (MSW) also supports terminal operators, port operations and finance departments, pilot stations, tug crews and mooring teams.
A Maritime Single Window focuses on information and procedures related to ships calling at ports, including declarations for arrival, stay and departure. A National Single Window, often called a Trade Single Window, supports the submission and processing of information required for international trade, such as import, export and transit procedures. The two serve different purposes but may exchange relevant information.
Yes. Since 1 January 2024, amendments to the IMO Convention on Facilitation of International Maritime Traffic (FAL Convention) have required public authorities to establish, maintain and use single window systems for the electronic exchange of information relating to ship arrivals, stays and departures. The amendments also require coordination so information is submitted only once and reused as much as possible.
The platform supports vessel arrival notices, IMO FAL declarations, crew and passenger information, cargo declarations, dangerous goods manifests, health and security information, waste notifications and stowaway details. It also supports operational requests relating to vessel movements, marine services, permits and departure clearance.
Webb Fontaine's Maritime Single Window (MSW) covers processes from the initial vessel arrival notice through berth allocation, vessel movements, marine services, port operations, invoicing and departure clearance. It provides stakeholders with visibility into the progress of port calls, outstanding actions and the organisations responsible for the next steps.
The platform provides role-based access to relevant declarations, requests and workflows. Stakeholders can review submissions, issue approvals, coordinate vessel movements, record operational activities and track pending actions. The system records decisions and activities with timestamps, supporting traceability throughout the port call.
Implementing a Maritime Single Window requires coordination between public authorities and the stakeholders involved in vessel arrival, stay and departure procedures. Key considerations include existing reporting processes, regulatory data requirements, stakeholder responsibilities, information exchange between systems and operational workflows.
Webb Fontaine can discuss these requirements with maritime and port authorities to explore how the capabilities of Webb Fontaine's Maritime Single Window (MSW) align with their specific operational needs.