Webb Fontaine Group FZ-LLC
Privacy Policy
Webb Fontaine Group FZ-LLC is a leading provider of solutions for trade facilitation, powered by world-class technology. Webb Fontaine Group FZ-LLC develops new-generation IT systems that take trade and customs processes to the next level for the benefit of the global trading community.
Webb Fontaine Group FZ-LLC (“we”, “our”, “us”) is committed to protecting your data and acting in accordance with your rights under applicable data protection laws.
This Privacy Policy (“Policy”) describes the data that we may be collected about you when using our website, how we may use it, how we may share it, your rights, and choices, and how you can contact us about our privacy practices.
Data you provide us with
By using our website, you share with us the data generated such as data you submitted on the website via the “Contact Us” or “Careers” section, IP addresses, browser and device characteristics, and data related to the general usage of the user interface of our website.
We do not and will not collect special or sensitive personal information about you or any data from sensors on your device.
The way we use data
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Organising a meeting or a personalised demo in relation to our products, and services: Information may be collected via the “Contact Us” section to arrange a meeting or demonstration for you, allowing you to explore and learn more about our products and services.
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Maintaining our products and services: Information may be collected via the “Contact Us” section to ensure our products and services are working as intended, such as to track and address outages or troubleshooting issues that you report to us, and to facilitate any other administrative activities that may become necessary from time to time.
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Developing new products and services: Information may be collected via the “Contact Us” section about existing products and services to help us develop innovative solutions that improve your trade facilitation experience.
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Improving our website, products, and services: Information such as feedback received via the “Contact Us” section may be used to improve our website, products, services, processes, and our use of technology to enable the best possible experience to you and our clients.
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Measure our performance: Information may be analysed and measured to understand how our website, products and services are used.
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Providing personalised products and services, including technical support: Information may be used to customise our products, and services for you, including to provide tailored technical support, training, or consultancy services. Our services also include customer support, where you may choose to submit information regarding a problem you are experiencing with our website, products or services. When you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
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Protecting your use of our website, products, and services: Information may be used to help improve the overall safety and reliability of our website, products, and services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm you or us.
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Meeting our ongoing legal, regulatory and auditing obligations: Information may be used to enable us to meet our ongoing regulatory, legal and compliance (including audit and record keeping) obligations and investigate or prevent crime.
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Expanding our team: by applying to job offers we may post on our “Careers” section, or by sending us spontaneously your resume, you may provide us with the opportunity to expand our team and to feed our talent database.
Use of technologies
We may use cookies to collect information and support certain features of the website. Cookies and other technologies allow us to obtain information about your visits to the website. Although you are not required to accept cookies when you visit or use our website, you may be unable to use all the functionality we offer if your browser restricts our cookies.
Transfer of information
We may disclose data to our service providers who are involved in the delivery of our products and services to you, or third-party content providers who may be located abroad. We take steps to ensure that they comply with the privacy requirements as required by applicable data privacy laws. We may also disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Information security
We are legally obliged to provide adequate protection for the information we hold and to stop unauthorised access and use of information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your information remains secure.
This Policy does not apply to information practices of third parties whose hardware, software websites, platforms, or content we may make available through our website, products, or services (by way of hyperlink or other access) for your convenience. We do not control and are not responsible for the data collection practices of these third parties. These third parties may have their own privacy policies and terms and conditions, made available on their website or platform, which we encourage you to consider before accessing these additional functionalities on our website, products and services.
How to contact us
If you have any queries about this Policy, require further information about our privacy practices or would like to update, correct, delete, request a copy of your personal information held by us or exercise any other right under applicable law, simply contact us with your details under our “Contact Us” section on our website and specify what request or information you require.
Status of this Policy
This Policy was last updated in January 2024. We may update or amend this Policy from time to time which will be effective on the date published on our website. Please check our website for the latest Policy.
