How Bangladesh built one of South Asia’s most advanced Trade Single Window systems

Launched in 2023 under the National Board of Revenue with World Bank support, the Bangladesh National Single Window is transforming the country’s trade ecosystem - digitising processes, connecting 20+ agencies, and setting a new benchmark for efficiency and transparency in the region.

 

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The background

For years, Bangladesh’s traders faced a fragmented, paper-based system with repetitive submissions, slow manual approvals, and poor coordination, causing costly delays and limited visibility across the trade process.

Recognising the urgent need for reform, the National Board of Revenue (NBR), with support from the World Bank, partnered with Webb Fontaine to launch the Bangladesh National Single Window (BDNSW) - a flagship initiative connecting all major border and regulatory agencies through one digital platform. Aligned with WTO’s Trade Facilitation Agreement and WCO standards, BDNSW serves as a cornerstone of Bangladesh’s trade modernisation and economic growth strategy.

The action

Webb Fontaine was chosen as the trusted technology partner to design, implement, and operate Webb Single Window as the BDNSW platform - connecting Customs and over 20 Partner Government Agencies through a secure, data-driven ecosystem.

 

The implemented solutions include:

  • National Single Window Core Platform: Providing a unified framework for data exchange and agency collaboration.

  • LPCO System: Automating the issuance of licences, permits, and certificates to eliminate manual paperwork.

  • Trade Portal: Centralising trade information to help traders access accurate, up-to-date guidance.

  • Risk Management Module: Applying AI-driven profiling to accelerate cargo clearance.

  • e-Payment and e-Services Integration: Enabling seamless, paperless transactions and electronic approvals.

  • Agency Integration Framework: Ensuring full interoperability with ASYCUDA World and future cross-border systems.

These innovations created an end-to-end digital trade environment that enhances collaboration, transparency, and decision-making across all stakeholders.

Latest news from Bangladesh

Professor Muhammad Yunus, Chief Adviser to the Government of Bangladesh, reaffirmed the nation’s dual focus: achieving financial stability and fostering an investment-friendly environment.

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Bangladesh 1

Bangladesh Single Window mentioned at 80th Session of the UN General Assembly

Special recognition was given to Webb Fontaine, technology partner of the BSW Project, for its world-class system integration, continuous support, and capacity-building efforts.

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Bangladesh 3

Celebrating Half a Million CLPs in BSW & Seminar on Paperless Customs

On January 2, Bangladesh took a significant step toward trade digitisation with the soft launch of the Bangladesh Single Window by the National Board of Revenue, Bangladesh.

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Bangladesh 2

Webb Single Window soft launch in Bangladesh

Our Helpdesk Team in Bangladesh was honoured with by Export Promotion Bureau for their outstanding contributions in the successful implementation of the BSW system.

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Bangladesh 4

Celebrating Excellence at Webb Fontaine Bangladesh

The results

The Bangladesh National Single Window has already delivered measurable impact across the country’s trade ecosystem. By connecting over 20 government agencies through a single digital platform, BDNSW has streamlined procedures, reduced costs, and improved coordination between government and the private sector.

 

Through the digitisation of licensing, permits, and clearances under Webb Single Window, traders can now submit documents electronically, track applications in real time, and receive approvals within hours rather than days. These faster, paperless operations have generated substantial cost savings for both traders and government agencies, while enhanced data transparency has strengthened compliance and reduced opportunities for error or fraud.

80%

of trade-related licenses and permits processed within one day

20+

agencies integrated, handling over 100,000 electronic transactions per month

Explore related articles

 

✅ Webb Fontaine partners with Bangladesh National Board of Revenue

✅ Webb Single Window: Paving the way for future trade with AI features

✅ Bangladesh Single Window soft launch marks a new era in trade facilitation

 

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