Atlassian Tools (JIRA/Confluence/Bitbucket) Administrator

September 25, 2020
Full Time Yerevan, Armenia

Webb Fontaine Holding LLC


A talented and experienced Atlassian tool (JIRA, Confluence, Bitbucket, and Service Desk) Administrator is required to join our AM/PH team who would own performance, scalability,
and operational excellence on our platform, with a focus on supporting Software Development, Infrastructure & Service Delivery operations.
This includes the full administration of the Atlassian tools (JIRA, Confluence, Bitbucket, and Service Desk).

  • Support JIRA, Confluence, Bitbucket, and Service Desk administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and reports configurations;
  • Experience with JIRA, Confluence custom webhooks, and REST API Framework to integrate with other external tools;
  • Lead minor and major JIRA, Confluence, and Bitbucket upgrades (including communications), schedule and coordinate maintenance, and lead performance tuning/scaling in conjunction with our Infrastructure team;
  • Install, manage and administer JIRA, Confluence, and Bitbucket add-ons, plugins, and extensions;
  • Understand and adapt XML configuration files in regards to JIRA, Confluence, and Bitbucket integration as necessary;
  • Meet with stakeholders to identify JIRA, Confluence, Bitbucket, and Service Desk needs and implement them as appropriate;
  • Perform requirements gathering, business process workflows, and process improvement for JIRA, Confluence, and Bitbucket workflows and processes in place, identifying where functionality can/cannot meet user requests;
  • Create, maintain and support dashboards and advanced filters for end-users reporting capabilities;
  • Provide User Management and grant user permissions in accordance with the role given by the company.


  • Experience with administering and developing software team, and ITSM solutions on Atlassian tools especially JIRA, Confluence, and Bitbucket;
  • Experience designing content management and data taxonomies;
  • Experience configuring JIRA, Confluence, and Bitbucket modules and selecting useful add-ons;
  • Excellent understanding of JIRA, Confluence, Bitbucket, and Service Desk workflows, permission schemes, notification schemes, screens schemes, etc.;
  • Familiarity with databases and SQL competence;
  • Demonstrated experience in writing scripts;
  • Experience in a supporting technical discussion with employees;
  • Excellent oral and written communication skills;
  • Ability to adapt quickly to an existing, complex environment;
  • Ability to work with minimal supervision;
  • Bachelor’s Degree in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline;
  • 2+ years of relevant experience;
  • Understanding of continuous integration and version control systems;
  • Experience with APIs and tool integration;
  • Experience with DevOps, CI/CD, etc.;
  • Sound knowledge of English language;
  • Experience with Service Delivery, ITIL certification (preferred);
  • Experience with such processes as Incident Management and Change Management.
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